SHIPPING AND DELIVERY

All delivery within the UK is free of charge but will require a signature upon receipt. Please allow up to 3 working days.

Please note all prices are inclusive of VAT.

International shipping is a charge of £10. Delivery within 7 working days depending on location.

If you order products for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that Dina Udupa has no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.

For all deliveries you will receive an order dispatch email.

RETURN POLICY

We hope that you love our product but in the event that it is not quite right we offer a returns policy for goods returned to us in their original condition with all labels still attached.

To return an item you MUST notify us in writing by email of your intention to return within 7 days of receipt of goods and receive a Return Authorization Number. Please email info@dinaudupa.com

Please ensure you send the goods back within 10 days of receiving them, so we can process your refund or exchange.

Please note that return postage costs are at your expense unless the goods are faulty. We advise to send by special delivery so the goods can be tracked as they are your responsibility until they reach our premises.

If you have had any custom alterations the goods cannot be returned.

Please note goods are deemed classified as faulty if they are received faulty. Please note that items that are damaged through wear and tear are not considered to be faulty.

We will refund your payment card as soon as we receive your goods in the original condition with labels still attached, however dependant on credit card type this can take up to 10 days to show on your statement. Please allow for this.

INTERNATIONAL RETURNS

To return an item you MUST notify us in writing by email of your intention to return the goods within 7 days of receipt of goods and receive a Return Authorization Number. Please email info@dinaudupa.com

You must write on top of the box, and on necessary documentation that the goods are a return purchase, otherwise you may be liable for import duty.

It is your responsibility to select a reliable carrier to return the goods to us, with a trackable service. The goods are your responsibility until they reach our premises.

We offer a returns policy for goods returned to us in their original condition with all labels still attached. We are unable to offer refunds for any international postage.

Please note goods are deemed classified as faulty if they are received faulty. Please note that items that are damaged through wear and tear are not considered to be faulty.

We will refund your payment card as soon as we receive your goods in the original condition with labels still attached, however dependant on credit card type this can take up to 10 days to show on your statement. Please allow for this.

RETURNS ADDRESS

1 Welclose Street, St. Albans, Herts. UK. AL3 4QD

PRIVACY POLICY

The website at www.dinaudupa.com (“the site”) is operated by Dina Udupa, a sole trader company registered in England under number 7360599518 with registered address at Dina Udupa, 1 Welclose Street, St Albans, Herts. U.K AL34QD

For the purpose of the Data Protection Act 1998 (“Act”) and the General Data Protection Regulation (GDPR) 2018, the data controller is Dina Udupa of Dina Udupa, 1 Welclose Street, St Albans, Herts. U.K AL34QD

If you have any questions, comments, requests or suggestions about this privacy policy or the way in which we use your personal information or if any of your personal information changes, please email us at info@dinaudupa.com

At Dina Udupa we are committed to protecting and respecting your privacy. We may collect and store contact information for you including your email address. We do not share this information with any third parties. We are committed to ensuring that any information collected is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online and through email correspondence. We may from time to time contact you with new products or events that we feel relevant to you. If at any time you wish to no longer receive any correspondence from us simply write “NO” to info@dinaudupa.com

We may collect information about your computer, including where available your IP address, operating system and browser type. This data about our users browsing actions and patterns does not identify any individual. We look at this from time to time to help us provide a better service and understand our customers preferences.

The software we use is provided by Google Analytics which uses cookies to track visitor usage. You can read Googles Privacy Policy here for further information https://policies.google.com

If at anytime you have any further questions about our privacy policy please to not hesitate to contact us.

COOKIE POLICY

On our website www.dinaudupa.com, we use cookies to differentiate you from various users and keep track of your visits. The cookies are used to analyse the behaviour of website usage and also to enhance and simplify user visits. The data is then used to navigate users to the correct website domain based on their location & preferences. Further, the information gained from cookies is used to analyse & improve the best experience when the users browse our site. It helps in our advertising networks to make advertising relevant to you & your interests.

Furthermore, these cookies are used to execute orders in our webshop. The informative stats provided is undisclosed and cannot be used to identify users.

What is a cookie?

A cookie is a small text document which is saved on the user’s IT equipment (which include a PC, tablet, smartphone, etc.) allowing the website to understand the device. Cookies may, for instance, be used to prepare records of the users’ website use and for optimisation of internet site contents. A cookie is a passive file and can not collect records from the user’s laptop or spread pc virus or other harmful programs.

Some cookies are positioned through websites (third parties) aside from the one stated in browser’s address line (the URL). The contents of such cookies may be general, but they’ll additionally be, for example, analytical tools or embedded comment fields. Cookies are saved from parties other than the one owning the website.

Some cookies are created briefly and expire when the user session ends while the browser is closed (session cookies). Other cookies are saved at the user’s IT equipment for a more extended time (persistent cookies). When the user revisits a website, new session cookies will be located inside the temporary memory, while a persistent cookie might be renewed.

How to delete or decline cookies depends on your browser.

If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].

If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:

For further information as to how to remove or block cookies from being set, please visit www.aboutcookies.org.

Except for essential cookies, all cookies expire after 90 days.

Online ads

Online advertising is used to keep the users aware of what we are up to and help them find our latest and new products. Like many other companies/brands, we may target you with Dina Udupa’s banners when you use other websites, apps or online browsing based on your usage, technical & other data. It is practised with a variety of digital marketing networks, tools and advertising technologies/platforms like pixels, ad tags, cookies and mobile identifiers. Also, certain services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Our use of analytics and targeted advertising tools

There are variants of advertising tools & analytics to display relevant website content on our website and online advertisements on other websites & apps, to measure the results of the advertising provided.

For example, we use tools such as Google Analytics to analyse Google’s interest-based advertising data and/or third-party audience data (such as gender, demographic, marital status, life event, age and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

If you would like any further information about the data collected by these third parties or how the data is used, please contact us.